Privacy Policy

VidhyaIQ ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website vidhyaiq.com (collectively, the "Service").

By using VidhyaIQ, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

1.1 Personal Information You Provide

When you sign up or use our app, we may collect the following personal information:

• Account details: Name, mobile number, email address, profile photo
• Educational details: Class, target exam (JEE/NEET/SSC/UPSC etc.), preferred language, school/college name
• Authentication data: OTP verification details, Google Sign-In tokens
• Communication: Messages, doubts, feedback, and support requests you send us

1.2 Information Collected Automatically

• Device information: Device model, OS version, unique device identifiers, mobile network info
• Usage data: Screens visited, time spent, features used, learning progress, quiz scores
• Log data: IP address, browser type, access times, crash reports
• Cookies & analytics: Google Analytics cookies for understanding site traffic

1.3 User-Generated Content

• Doubts, questions, and images you upload for AI doubt-solving
• Notes, bookmarks, and study materials you create
• Messages in study groups and live doubt sessions
• Audio/video data during live teacher sessions

2. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our Service
• Personalize your learning experience and recommend study content
• Process AI doubt solving requests through advanced AI models
• Generate study roadmaps, mock tests, and current affairs content tailored to your exam
• Send push notifications about study reminders, new content, and important updates
• Communicate with you about your account, support requests, and service announcements
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations under Indian law

3. How We Share Your Information

We do not sell your personal data. We may share your information only in the following limited circumstances:

3.1 Service Providers

We use trusted third-party service providers to operate VidhyaIQ. These include:

• Cloud Infrastructure & Database: Authentication, secure data storage, and backend services
• AI Processing: Doubt solving, content generation, and personalized study assistance
• Real-time Communication: Live video and voice doubt sessions with teachers
• Push Notifications: Reliable delivery of study reminders and updates
• Analytics: Anonymized website and app usage analytics
• Content Delivery Network: Fast, global delivery of study notes and resources

3.2 Legal Compliance

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users.

3.3 Business Transfers

If VidhyaIQ is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4. Data Storage and Security

Your data is stored on secure, enterprise-grade cloud servers. We implement industry-standard security measures including:

• HTTPS/TLS encryption for all data in transit
• Encrypted database storage at rest
• Secure phone OTP and OAuth-based authentication
• Restricted access controls and strict security rules
• Regular security audits and updates

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Children's Privacy

VidhyaIQ is designed for students preparing for competitive exams, including those under 18. If you are under 18, please use the app with a parent or guardian's consent. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we discover such information, we will delete it promptly. Parents can contact us at vidhyaiq.app@gmail.com to review or delete their child's information.

6. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information from your profile
• Deletion: Request deletion of your account and associated data
• Withdraw consent: Disable notifications, location, or other permissions in app settings
• Data portability: Request your data in a machine-readable format

To exercise any of these rights, contact us at vidhyaiq.app@gmail.com.

7. Account Deletion

You can delete your VidhyaIQ account at any time from the app's Profile → Settings → Delete Account. Once deleted, your personal information, study progress, and chat history will be permanently removed within 30 days, except where retention is required by law.

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies (like Google Analytics) to analyze traffic and improve user experience. You can control cookies through your browser settings. Disabling cookies may affect website functionality.

9. Third-Party Links

Our Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of VidhyaIQ after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: vidhyaiq.app@gmail.com
• WhatsApp: +91 70418 48454
• Website: vidhyaiq.com

By using VidhyaIQ, you acknowledge that you have read and understood this Privacy Policy.